Effective date: 09-10-2025
Rocky Dawn (we, us, our)
Trading name: Rocky Dawn
Address: Unit 10, Brechin Business Centre, 10, Southesk Street, Brechin, United Kingdom DD9 6DY
Email: support@rockydawn.com
Website: http://www.rockydawn.com
Summary
This Policy explains what personal data we collect through our website, why we collect it, how we use and share it, how long we keep it, and the rights you have over it. By using the Site you agree to the collection and use described here.
Information we collect
- Identity and contact data: name, email, billing and shipping address, phone number.
- Order and payment references: order history and transaction references; we do not store full card details.
- Technical and usage data: IP address, device and browser type, operating system, cookies, and site activity.
- Marketing preferences: newsletter sign‑ups and communication choices.
How we use your data and lawful basis
- To process and fulfil orders and handle returns: performance of a contract.
- To process payments and prevent fraud: legitimate interests.
- To respond to enquiries and provide customer service: performance of a contract / legitimate interests.
- To send marketing only if you have consented; you may withdraw consent at any time.
- To improve the Site and for analytics: legitimate interests.
- To comply with legal obligations: legal compliance.
Who we share data with
- Service providers who help run the business: payment processors, couriers and delivery partners, hosting and email providers, and analytics services.
- Third parties for marketing only with your consent.
- Law enforcement, courts or regulators when required by law or to protect rights.
We do not sell your personal data.
Payments
Payments are processed by third‑party providers. We do not store full payment card details on our servers. For clarity, our primary payment providers are: Stripe, PayPal, Apple Pay and Google Pay.
Cookies and tracking
We use cookies and similar technologies to operate the Site, remember preferences and measure performance. You can manage cookies via the cookie banner and your browser settings.
Transfers outside the UK
If we transfer personal data outside the UK, we will ensure appropriate safeguards are in place (for example, standard contractual clauses or other approved mechanisms).
Retention
We keep personal data only as long as necessary: order and financial records for tax and accounting (typically up to 6 years) and other data only while required for the purpose collected or as legally required.
Children
The Site is not directed at children under 13. We do not knowingly collect personal data from children under 13. If we learn we have collected such data we will delete it.
Your rights
You have the right to access, correct, erase, restrict or object to processing, request portability and withdraw consent for marketing. To exercise any right, contact support@rockydawn.com. You also have the right to complain to the UK Information Commissioner’s Office
Security
We use reasonable technical and organisational measures to protect your personal data, including secure hosting and encrypted connections. No system is completely secure.
Changes to this policy
We may update this Policy. We will publish changes on this page with a revised effective date
Contact
For questions or to exercise your rights, contact: support@rockydawn.com.